Legal
Effective date: February 9, 2026
These Terms of Service ("Terms"), together with our Privacy Policy, form the entire agreement between you and Mathias Van Hecke, trading as Forgr (VAT BE1034814905) ("we", "us", "FollowTracker"), governing your use of the FollowTracker website and application at followtracker.io. By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
FollowTracker allows you to upload CSV and JSON export files from social platforms (such as LinkedIn) and compare them over time to track connection changes, network growth, and related analytics. The Service never connects to any social platform on your behalf and never accesses your social accounts directly. You are responsible for ensuring you have the right to upload and process any data contained in those files.
You must be at least 16 years old and capable of entering into a legally binding agreement to use the Service. By accepting these Terms you represent that this is the case.
You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
One account is for use by one individual. Sharing accounts is not permitted.
You retain all rights to the data you upload. By uploading files you grant us a limited licence to store and process that data solely for the purpose of providing the Service to you. We do not claim ownership of your data, sell it, or use it for any purpose other than operating FollowTracker.
All other intellectual property in the Service — including the software, design, trademarks, and documentation — belongs to us. You may not copy, reverse-engineer, decompile, or create derivative works from any part of the Service except where mandatory law expressly permits it.
You agree not to:
We reserve the right to investigate suspected violations and to suspend or terminate accounts accordingly.
The free plan gives access to a limited feature set indefinitely. No payment method is required.
Paid plans are billed monthly or annually in advance via Stripe. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. Cancellation takes effect at the end of the current paid period — you will not be charged again but retain access until then.
If you are not satisfied with your first paid purchase, you may request a full refund within 14 days of the initial charge by emailing [email protected]. Subsequent renewals are non-refundable except where required by applicable law.
If a subscription expires or payment fails, your account enters a 14-day read-only grace period. During this time you can view and export your existing data but cannot upload new files or access premium features. After 14 days without renewal, premium-only data may be removed.
When you upload export files containing personal data about third parties (e.g. your LinkedIn connections), you act as the data controller and we act as the data processor on your behalf. You are responsible for ensuring you have a valid legal basis under the GDPR (or other applicable law) to process that data using our Service.
We implement appropriate technical and organisational security measures and will notify you without undue delay if we become aware of a personal data breach affecting your data. For more detail on how we handle personal data, see our Privacy Policy.
By creating an account you agree to receive transactional emails related to your account (e.g. email verification, password resets, billing receipts, security alerts). These are necessary for operating the Service and cannot be opted out of while your account is active.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. You use the Service at your own risk.
To the fullest extent permitted by applicable law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of — or inability to use — the Service, including loss of data, loss of profits, or loss of goodwill, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising under these Terms will not exceed the amount you paid us in the 12 months preceding the claim.
You may delete your account at any time from your account settings. We will delete your data within 30 days (subject to legal retention obligations for billing records).
We may suspend or terminate your access immediately and without notice if you breach these Terms, misuse the Service, or if required to do so for legal or security reasons. Upon termination, your right to use the Service ceases immediately.
We may update these Terms from time to time. If we make material changes we will notify you by email or via an in-app notice at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.
These Terms are governed by Belgian law. Any dispute that cannot be resolved amicably will be submitted to the exclusive jurisdiction of the courts of Belgium. If you are a consumer in the EU, you also retain the benefit of any mandatory protective provisions of the law of your country of residence.
For questions about these Terms, email us at [email protected].
Mathias Van Hecke · Forgr · VAT BE1034814905 · [email protected]